We created this FAQ to cover the most frequently asked questions about our brand, our products, and how to get the best results from your N0VALift routine. If you do not see your question here, we are happy to help reach out anytime at novaliftofficial@gmail.com
About N0VALift
Who is N0VALift for
Women who want to age on their own terms gracefully intentionally and confidently. If you are over quick fixes and want skincare that supports skin health at the source not just after lines appear you are in the right place.
What sets N0VALift apart
We are built by women for women and formulate around the root drivers of visible aging barrier strength hydration balance daily stressors and smart delivery of proven actives. Every formula serves a purpose is easy to stay consistent with and is designed to fit real life work travel and everything in between.
Are you cruelty free
Yes We do not test on animals and we partner with suppliers who follow the same standard.
Where are your products manufactured
We collaborate with reputable manufacturing facilities that follow Good Manufacturing Practices standards and strict quality controls. We select partners based on safety consistency and full traceability.
Do your products contain fragrance or common irritants
We formulate with sensitivity in mind When sensory elements are included they are used thoughtfully and at low levels Review each product ingredient list for details and always patch test if you are sensitive.
Product and Results
What are MicroGlow under eye patches
MicroGlow patches are single use under eye patches with dissolving micro tips that deliver targeted actives exactly where they are needed The goal is a smoother fuller more refreshed look over time with results that feel natural and like you.
Do the micro tips hurt
Most people describe the feeling as a mild tingling sensation that fades within minutes as the tips dissolve If you feel discomfort remove the patches and rinse with cool water.
How quickly will I notice results
You may see an instantly refreshed appearance after the first few uses think smoother makeup application and less creasing Visible improvements build over time with consistent use as actives continue to work.
How often should I use them
For most people two to three times per week works well If your skin is very dry or you are preparing for a special event you can adjust frequency Always follow the product instructions.
Can I use them with retinol vitamin C or acids
Yes In general apply leave on actives in your routine before patches only if fully absorbed and non occlusive Many prefer to apply patches on clean dry skin and follow with a gentle moisturizer If your routine includes stronger actives alternate evenings.
Are your products suitable for sensitive skin
They are formulated to be gentle However sensitive skin varies widely so perform a patch test on the inner arm or behind the ear for twenty four hours before full use.
Can I use N0VALift while pregnant or breastfeeding
We suggest discussing any new skincare including N0VALift with your healthcare provider to confirm it is appropriate for you.
Do you offer a money back guarantee
We stand behind our products If something is not working for you contact novaliftofficial@gmail.com and we will assist you according to our Return Policy.
How to Use
What is the best way to apply MicroGlow patches
1 Start with clean dry skin
2 Position each patch under the eye and press gently for ten to twenty seconds to help the micro tips adhere
3 Leave on as directed often overnight then remove and follow with moisturizer and SPF in the morning
Can I sleep in them
Yes Wearing them overnight allows the actives to fully dissolve and absorb.
Do I need to store them in a specific way
Keep sealed in a cool dry place away from direct sunlight Reseal multi pack pouches to maintain freshness.
Will they affect makeup
Apply patches the night before or at least one hour before applying makeup You may notice concealer blends more smoothly afterward.
Ingredients and Safety
What types of actives do you use
We focus on research supported actives such as peptides hyaluronic acid soothing humectants and barrier supporting lipids paired with delivery formats suited to the target area and goal.
Do your products contain parabens phthalates or mineral oil
Our formulas are developed thoughtfully and avoid many commonly debated ingredients Please review each product page for the complete and current ingredient list.
I have an allergy What should I do
Review the full ingredient list and consult your healthcare provider if you have concerns Always perform a patch test before full use.
Important N0VALift products are cosmetic and are not intended to diagnose treat cure or prevent any disease Information provided is educational and not medical advice.
Orders Shipping and Returns
How fast do you ship
Orders usually ship within twenty four hours on business days You will receive tracking once your order is dispatched.
When will my order arrive
Standard delivery typically takes seven to ten business days depending on location and carrier conditions Delays may occur during holidays or severe weather.
Do you ship internationally
We are expanding Please check the checkout page for the latest list of available destinations.
What is your return policy
We offer straightforward returns If something is not right email novaliftofficial@gmail.com or call 855 982 2929 and we will guide you through the process Please review our full Return Policy for details.
Can I modify or cancel my order after placing it
We process orders quickly If you need a change contact us immediately While we cannot guarantee updates after fulfillment begins we will do our best to assist.
Accounts Payments and Security
What payment methods do you accept
Major credit and debit cards along with popular digital payment options displayed at checkout.
Is my information protected
Yes We use industry standard encryption and trusted payment processors Please review our Privacy Policy for more information.
I cannot log in What should I do
Use the Forgot password option to reset your credentials If you still need help contact novaliftofficial@gmail.com and we will assist you.
Sustainability and Packaging
Do you offer refills
We are actively exploring refill options and right sized packaging to help reduce waste Your feedback helps shape what we develop next.
How should I dispose of used patches and packaging
Patches are single use and should be discarded in regular trash Boxes inserts and certain pouches may be recyclable locally Please follow your local recycling guidelines.
Community and Support
How can I get routine guidance
Email your current routine and skin goals to novaliftofficial@gmail.com and a team member will respond with simple personalized suggestions.
I have feedback or a product idea
We would love to hear from you Our roadmap is community driven Send your ideas to novaliftofficial@gmail.com with the subject line Product Idea.
Still have questions
We are here for you Reach out anytime at novaliftofficial@gmail.com